Executive VIP Chauffeurs

Outlined below are the terms and conditions by which Executive VIP Chauffeurs conduct business with our Clients and passengers who book the journey.

Executive VIP Chauffeurs is committed to adhering to the principles of GDPR legislation in the United Kingdom 

A quote will be given at the time of booking and will take into account an estimate of miles using the shortest route and the time incurred by the driver driving from base, back to base.

All bookings must be pre-booked in advance. The booker must be 18 years or over.

The actual journey, date, time and customers contact details must be confirmed in advance. Executive VIP Chauffeurs cannot be held liable for any mistakes made by the customer at time of booking.  

Once the price has been quoted and the booking confirmed, the price quoted will not be changed by us unless this is as a result of amendments by the hirer incurring additional charges.  These will be notified to you at the time.

Executive VIP Chauffeurs will not wait in un-designated areas or where a fine could be imposed. 

Payment can be made by Bank Transfer, card or cash to the chauffeur.

Our prices are available upon request either by telephone, email or via our enquiry form on our website.

You will be given a quote for each journey booked, prior to the booking being confirmed.

A 50% non-refundable deposit to be taken to secure your booking - this will need to be paid within 24 hours of confirming your booking and the remaining amount can be either be paid before pick up by the same payment method or either by card or cash on the day. 

We understand that plans can change and we make every effort to accommodate our customers.

A booking can be cancelled up to 48 hours before the vehicle sets off at no charge.

Any booking cancelled under 48 hours before the vehicle sets off will be charged at 50%.

Any booking cancelled after the vehicle has set off will be charged at 100%.

In the unlikely event that we are unable to complete bookings for reasons beyond our control, Executive VIP Chauffeurs reserve the right to cancel any hire, due to unforeseen circumstances – e.g. Weather / Road conditions / Traffic delays / War /  Strikes / Riots or make alternative arrangements to get the hirer and party to your destination. It is at our entire discretion to determine the method of onward travel, Alternatively the hirer may make alternative arrangements at their cost, for which no claim can be made against Executive VIP Chauffeurs. The hirer accepts that the hire is based on a best endeavour basis and therefore, no specific guarantees can be made in terms of time, reliability of the vehicle and/or events out of our direct control of the chauffeur or Executive VIP Chauffeurs. A full refund (incl. deposit) of the hire cost paid will be refunded by the same means the hire was paid. No compensation or additional fees will be paid. 

Executive VIP Chauffeurs will travel by the most appropriate route on the day using our experience & knowledge of local conditions, unless instructed otherwise by the customer at the time of booking.

Our Chauffeurs will be punctual and expect to arrive at the pickup point 10 minutes before the booking time, however we do not accept responsibility for delays caused by circumstances outside of our control.

The chauffeur will drive at safe and sensible speeds, taking into consideration road conditions, traffic and will obey all traffic regulations and legal speed limits at all times. 

Executive VIP Chauffeurs maintains a strict non-smoking policy in all its vehicles.

Personal alcohol or any illegal substances may not be consumed or carried in your chauffeured vehicle.

UK law dictates that seatbelts must be worn at all times. By law, small children require additional appropriate restraints. Executive VIP Chauffeurs do not supply child boosters or seats but the hirer can provide their own and Executive VIP Chauffeurs will store car seats free of charge whilst the passengers are away and return them on the return journey.

Food and drink may only be consumed within our vehicles at the discretion of the chauffeur.

We reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and  whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s). Executive VIP Chauffeurs will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff. The safety of our chauffeur and passenger/s is paramount at all times.

Executive VIP Chauffeurs Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt.

Under no circumstances will the vehicle carry more passengers than the vehicle is licensed and insured to carry. The Company prohibits any other person other than the Chauffeur driving the vehicle. 

No animals are allowed in any of our vehicles, except working dogs.

The hirer must respect the vehicle and is fully responsible & liable for any damage they cause to the interior and exterior of a vehicle or it's contents on hire to them. The hirer agrees to be held liable for the retail cost of any subsequent repair or valeting required in order to reinstate a vehicle to working order. The hirer will also be liable at a fixed rate for the loss of work whilst the car is being repaired and unable to be used.

The Company accepts no responsibility for any accidental damage caused by clients, to the interior or exterior of the vehicle. Executive VIP Chauffeurs cannot be held responsible for spillages on customers clothing or articles. The hirer accepts responsibility on behalf of the hirer's party for any losses or damage to the property of Executive VIP Chauffeurs that is provided in the vehicles, this includes, but is not limited to glassware, iPad etc.

Executive VIP Chauffeurs are insured for passenger travel only. This insurance is for public liability and does not constitute travel insurance.

Executive VIP Chauffeurs aim to provide exceptional levels of service on every journey. If you feel you have cause for complaint,  please contact us in writing by email: executivevipchauffeur@gmail.com within 14 days. 

Executive VIP Chauffeurs reserve the right to refuse a booking. 

Nothing contained in these terms and conditions can affect the Client's' statutory rights.